{
  "slice": "311 Service Requests - Customer Initiated, 2022-01-01 to 2026-10-07, retrieved 2026-10-08",
  "total_requests": 2225151,
  "status_counts": {
    "Completed": 1695636,
    "New": 91268,
    "Cancelled": 239351,
    "In Progress": 122929,
    "Closed": 46218,
    "Unknown": 29749
  },
  "divisions": [
    {
      "division": "311",
      "requests": 33347
    },
    {
      "division": "Environment",
      "requests": 73909
    },
    {
      "division": "Municipal Licensing & Standards",
      "requests": 537968
    },
    {
      "division": "Parks",
      "requests": 98077
    },
    {
      "division": "Parks and Recreation",
      "requests": 8639
    },
    {
      "division": "Solid Waste Management Services",
      "requests": 711653
    },
    {
      "division": "Toronto Water",
      "requests": 172519
    },
    {
      "division": "Transportation Services",
      "requests": 574495
    },
    {
      "division": "Unknown",
      "requests": 14544
    }
  ],
  "distinct_request_types": 952,
  "backlog_definition": "Requests created 2022-2024 still in 'New' or 'In Progress' status in the October 2026 extract. 2025-2026 excluded as too recent to judge.",
  "backlog_total_base": 1294275,
  "backlog_total_open": 118460,
  "backlog_by_division": [
    {
      "division": "311",
      "backlog_base": 22247,
      "backlog_open": 3395,
      "backlog_rate": 0.1526
    },
    {
      "division": "Municipal Licensing & Standards",
      "backlog_base": 322821,
      "backlog_open": 19346,
      "backlog_rate": 0.0599
    },
    {
      "division": "Parks",
      "backlog_base": 98077,
      "backlog_open": 43747,
      "backlog_rate": 0.446
    },
    {
      "division": "Solid Waste Management Services",
      "backlog_base": 438442,
      "backlog_open": 3568,
      "backlog_rate": 0.0081
    },
    {
      "division": "Toronto Water",
      "backlog_base": 101363,
      "backlog_open": 10677,
      "backlog_rate": 0.1053
    },
    {
      "division": "Transportation Services",
      "backlog_base": 296781,
      "backlog_open": 35026,
      "backlog_rate": 0.118
    },
    {
      "division": "Unknown",
      "backlog_base": 14544,
      "backlog_open": 2701,
      "backlog_rate": 0.1857
    }
  ],
  "backlog_income_correlation": 0.179,
  "worst_backlog_ward": {
    "code": "10",
    "name": "Spadina-Fort York",
    "rate": 0.1185
  },
  "best_backlog_ward": {
    "code": "6",
    "name": "York Centre",
    "rate": 0.0691
  },
  "top_request_types": [
    {
      "type": "Injured - Wildlife",
      "division": "Municipal Licensing & Standards",
      "count": 75726
    },
    {
      "type": "Residential: Bin: Repair or Replace Lid",
      "division": "Solid Waste Management Services",
      "count": 56278
    },
    {
      "type": "Property Standards",
      "division": "Municipal Licensing & Standards",
      "count": 45228
    },
    {
      "type": "Cadaver - Wildlife",
      "division": "Municipal Licensing & Standards",
      "count": 41894
    },
    {
      "type": "Residential Bin Lid Damaged",
      "division": "Solid Waste Management Services",
      "count": 39071
    },
    {
      "type": "Res / Garbage / Not Picked Up",
      "division": "Solid Waste Management Services",
      "count": 37098
    },
    {
      "type": "Road Pothole / Road Damage",
      "division": "Transportation Services",
      "count": 35691
    },
    {
      "type": "Sewer Service Line-Blocked",
      "division": "Toronto Water",
      "count": 35018
    },
    {
      "type": "General Pruning",
      "division": "Parks",
      "count": 34545
    },
    {
      "type": "Residential Furniture / Not Picked Up",
      "division": "Solid Waste Management Services",
      "count": 33476
    }
  ],
  "income_source": "City of Toronto Ward Profiles workbook (2021 Census), median total household income 2020 ($)",
  "methodology_notes": [
    "No completion or close date exists in the open dataset, so median time-to-close cannot be computed. The backlog rate (old requests still open) is the closest measurable proxy for responsiveness.",
    "Backlog uses the 2022-2024 creation cohort only; 2025-2026 requests are too recent to judge.",
    "'Closed' and 'Completed' are distinct source statuses and are both treated as resolved; 'Cancelled' is excluded from the backlog base as not actionable.",
    "Ward comes from the source 'Ward' field ('Name (NN)'); 43 rows have no ward and are excluded from ward analysis.",
    "Income is the 2021 Census median total household income (2020 dollars) by ward from the City's Ward Profiles workbook. Correlation is descriptive, not causal.",
    "Request types are normalized for case and whitespace only; wording is the City's own."
  ]
}